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Who are you and why are you doing this?
We are an independent hat and cap making company based in Switzerland. The hat factory is several decades old and has had many different owners over that time. Two years ago, we bought the hat factory, “Fabrique de Casquettes”.
Starting a new business is never easy. Getting into the groove and all but eventually, things turn around. We usually get orders from the Police of Lausanne, the Fire Fighters and other independent organizations but now we would like to expand online and let the world enjoy our hats.
We thought the caps always looked cool and I have always been into hats so using all my artsy fartsy and designing skills I made this site and here we are now.
Do you actually make the hats in Switzerland?
Yes, we do in our little “Fabrique de Casquette”.
Every hat is hand made in the little factory by hand on the time of order.
What if I’d like something different?
We want to make sure you're as happy with your hat as possible, so when ordering your hat tell us the changes you'd like us to make and we'll try our darndest to fulfill them!
What are my customization options?
You can customize the size of your hat (52cm – 64cm), the color and the pattern. If you have, any other requests feel free to ask us.
Do the customization options cost more?
Can you put a Nazi badge on my hat?
Nope, we are not into that.
What is the difference between the Serg and Fatigue hats?
The biggest difference between the Serg and Fatigue is the "thickness" the Serg had tends to keep its shape while the Fatigue conforms more to your head.
How long does it take to make a hat?
Depending on the load and the type 1 – 2 weeks.
How long does shipping usually take?
In Europe, it is usually pretty fast but when sending to the USA priority shipping is recommended unless you do not mind waiting 2-4 weeks for delivery.
Will you steal my credit card?
We cannot because all our payments are handled through Paypal (You don't need a Paypal account) and that means we never see your credit card info.
What countries do you ship too?
My hat has been shipped and after a month, it still hasn’t arrived what should I do?
Contact us and we will contact the post office that is offending and work something out.
Do you give out tracking numbers?
My head is bigger than 64cm is this normal?
No, it is not normal you have a big head. Please re-measure your head.
What were you doing before?
We also make the Caps and Hats for various police forces in Switzerland, so far we haven't been shot or arrested and the police keep coming back for more hats so that should say something about our quality!
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